What is the best user feedback widget for your website?
Feedback widgets help to make the interaction with customers smooth and not to interact with the customer journey.
Typically feedback widgets are used when you want to:
- hear feedback from your users on a new feature
- get feedback triggered by certain actions to learn what your customers think
- learn why users are leaving your app or website, or stop using your product
- get general feedback for your products or services
- improve customer satisfaction
- collect feature requests
- capture testimonials for your website.
Feedback widgets can look like a simple on-site poll, a survey, NTS, CSAT star rating, emoji faces, or it can be visual feedback and complex feedback form that serves as a doorway to a feedback portal. You can also incorporate a feedback widget into your live chat.
Let me showcase a couple of examples of what it can look like:
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